Corporate Resolutions Specialist

Job Summary

A company is looking for a Corporate Resolutions Specialist to manage escalated customer issues and provide exceptional service.

Key Responsibilities

• Manage customer escalations and complaints to professional standards, ensuring compliance with company policies
• Handle inbound and outbound customer contacts while maintaining productivity and service levels
• Collaborate with internal teams and partners to resolve issues and recommend process improvements

Required Qualifications

• Minimum 3 years of customer service experience
• Ability to communicate effectively with all levels of management
• Demonstrated negotiation and conflict management skills
• Proficiency in MS Outlook, Word, PowerPoint, and Excel
• Previous corporate escalations experience is preferred