Corporate Travel Manager

Job Summary

Leading a team of travel agents, the full-time Manager, Corporate Travel will provide coaching and development, implement strategic plans for customer service excellence, and ensure operational efficiency while working remotely.

Key responsibilities

• Guide and develop the travel agent team to drive performance and achieve departmental goals
• Monitor quality and productivity metrics, implementing process improvements to enhance service delivery
• Act as the primary contact for operational inquiries, collaborating with internal departments to ensure client satisfaction

Required qualifications

• Minimum of 5 years' experience in the travel industry, with at least 2 years in a supervisory role
• Proficient in designated GDS and strong knowledge of international travel
• Ability to create process improvements and effectively manage escalated customer service issues
• Strong Microsoft Office skills, including the ability to analyze data and create documents
• Demonstrated leadership abilities, including conflict resolution and change management skills