Correspondence Processor

Job Summary

Supporting member correspondence activities, the full-time Correspondence Processor will generate clinical determination letters for members and providers, ensuring clarity and compliance with regulatory standards.

Key responsibilities

• Assist in generating clear and accurate clinical determination letters, adhering to established guidelines
• Collaborate with internal teams to ensure correspondence meets regulatory requirements and quality standards
• Monitor letter queues to ensure timely generation and delivery of all necessary correspondence

Required qualifications

• At least 1 year of experience in an administrative support role, preferably in healthcare
• Previous experience as a Correspondence Processor is preferred
• Strong organizational and time-management skills to manage multiple letter queues and deadlines
• Basic proficiency in Microsoft Office suite and relevant software programs
• Willingness to learn and adapt to new programs and processes