Correspondence Supervisor

Job Summary

Supervising the drafting and processing of correspondence, the full-time Correspondence Supervisor will ensure compliance with NCQA requirements and provide guidance to the team while working remotely.

Key responsibilities

• Monitors and tracks correspondence issues, ensuring compliance with established policies and procedures
• Provides expert knowledge and guidance to the correspondence team for issue resolution and compliance
• Evaluates team performance and offers coaching to improve processing quality and documentation timeliness

Required qualifications

• Bachelor's degree
• 4+ years of related experience or equivalent experience
• Knowledge of NCQA requirements and contract compliance
• Experience in team leadership and performance evaluation
• Ability to identify process improvement opportunities