Courier Program Specialist

Job Summary

Supporting the effective coordination of the Courier Program, the full-time Courier Program Specialist will manage courier activities, ensure compliance with standards, and oversee expense reporting processes while collaborating with cross-functional teams.

Key responsibilities

• Administer courier program activities, including expense report reviews and inventory management
• Ensure compliance with NMDP standards and facilitate annual training for couriers
• Act as the primary contact for couriers regarding expense reporting and program-related inquiries

Required qualifications

• Bachelor's degree in non-profit management, healthcare, business, or related field
• 2-3 years of experience in a volunteer coordination or management role
• Advanced skills in Microsoft Office, particularly Excel
• Knowledge of quality assurance principles and volunteer management best practices
• Strong organizational, program coordination, and customer service skills