Court Operations Associate

Job Summary

Providing essential public service in a diverse environment, the full-time Court Operations Associate will manage high-volume customer interactions through phone, email, and online chat while performing administrative duties related to various court divisions in a hybrid work setting.

Key responsibilities

• Respond to approximately 800 daily inquiries regarding case status, hearing information, and court procedures
• Initiate and update case records in the Minnesota Court Information System (MNCIS) and schedule appointments for hearing officers
• Effectively communicate with court stakeholders to provide accurate information and assistance while adhering to court policies

Required qualifications

• High school diploma or equivalent
• One year of relevant experience in customer service, administrative, or clerical work
• Experience working remotely and managing tasks independently
• Ability to understand court procedures, legal documents, and communicate effectively with customers
• Team-oriented with a positive attitude and ability to work in a diverse environment