Court Support Manager

Job Summary

To enhance operational excellence, the full-time remote Court Support Manager will oversee five Court Support teams, drive KPI attainment, and foster relationships with court and sheriff personnel to improve service delivery.

Key Responsibilities

• Directly manage and develop Court Support Team Leads, ensuring effective performance oversight and coaching
• Own and drive KPI targets, analyzing performance data to identify trends and opportunities for improvement
• Build and maintain strong relationships with court clerks and sheriff's offices, serving as the primary escalation point for complex issues

Required Qualifications

• 3+ years of experience in legal process serving, court filing, or civil process operations
• 2+ years of experience in managing or leading teams with direct people management responsibility
• Demonstrated ability to analyze operational data and translate insights into actionable strategies
• Strong relationship-building skills with effective communication capabilities
• Proven track record of driving team performance against defined KPIs