Court Support Specialist

Job Summary

Working remotely from Puerto Rico, the full-time Court Support Specialist will manage communications with courts to ensure timely retrieval of court filings, utilizing various channels to resolve issues and update internal systems.

Key Responsibilities:

• Reach out to courts for individual orders and general status updates, addressing questions and resolving issues
• Communicate professionally with court personnel and clients through voice calls and emails, maintaining a positive service attitude
• Utilize the in-house application to process documents, perform data entry tasks, and relay updated information to process servers and customers

Required Qualifications:

• High school diploma or GED required
• Legal experience preferred
• At least 1 year of customer support, call-center, or retail experience in a service-oriented role
• Familiarity with Microsoft Office suite and document manipulation (PDFs)
• Ability to read, write, and speak English fluently