CPAP Customer Service Representative

Job Summary

Seeking a dedicated CPAP Customer Service Representative for a remote, part-time position, who will manage patient information intake, coordinate new patient setups, and ensure timely communication with clients and referral sources regarding durable medical equipment and respiratory products.

Key responsibilities:

• Communicate with patients, referral sources, and internal staff to resolve inquiries and streamline processes
• Process new orders, verify insurance eligibility, and follow up on documentation and authorizations
• Maintain compliance with company policies and improve operational efficiencies to enhance patient care

Required qualifications:

• High school diploma or GED equivalent
• Experience with medical equipment is preferred
• Knowledge of medical billing practices and reimbursement is preferred
• One year of related work experience is preferred
• Familiarity with medical terminology is preferred