CPAP Customer Service Representative

Job Summary

Seeking a dedicated CPAP Customer Service Representative to work remotely, this full-time position will manage patient intake for durable medical equipment and respiratory products, ensuring timely communication and compliance with company standards while supporting multiple locations.

Key responsibilities

• Communicate effectively with patients, referral sources, and internal teams to address inquiries and streamline processes
• Process new orders, verify insurance eligibility, and manage documentation for patient setups
• Examine and propose improvements to enhance operational efficiencies and reduce processing errors

Required qualifications

• High school diploma or GED equivalent
• Experience with medical equipment and medical billing practices preferred
• One year of related work experience preferred
• Familiarity with medical terminology preferred
• Ability to perform simple mathematical calculations accurately