CPC Certified Revenue Cycle Associate

Job Summary

A company is looking for a Revenue Cycle Case & Escalation Management Associate.

Key Responsibilities

• Manage complex issues and escalations to resolution using the CRM platform (Salesforce)
• Maintain consistent communication with internal and external stakeholders
• Suggest workflow and quality improvements to enhance service delivery and client sentiment

Required Qualifications

• Bachelor's Degree or equivalent professional experience
• CPC and/or CCS Certification required
• 2+ years of medical billing/US healthcare experience
• Knowledgeable in coding systems (ICD-10, CPT, HCPCS) and medical terminology
• Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)