CPhT Certified Patient Services Specialist

Job Summary

To support patient care initiatives, the full-time CPhT Certified Patient Services Specialist will perform patient onboarding, benefit verification, and prior authorization processes remotely, ensuring seamless communication between patients, physicians, and pharmacies.

Key responsibilities

• Facilitates patient onboarding and manages prior authorization and financial assistance processes to streamline prescription fulfillment
• Interacts with patients and providers to gather necessary insurance information and ensure reimbursement for medications and services
• Maintains patient documentation and tracks adherence activities to enhance patient outcomes and reduce readmissions

Required qualifications

• CPhT certification required
• Degree, technical vocational training, or equivalent combination of experience and education; Bachelor's degree preferred
• 2+ years of relevant experience in Medical Office Administration, Patient Financial Services, or similar fields
• Familiarity with insurance/claims processing and pharmaceutical products
• Competence in Microsoft Excel and Word