CPO Licensed Aquatics Specialist

Job Summary

A company is looking for an Aquatics Technical Support Specialist II who will address customer inquiries and provide expert guidance on product features and functionalities.

Key Responsibilities

• Manage a client portfolio to ensure exceptional customer experience and perform regular check-ins
• Respond to customer inquiries via phone, email, or chat, and guide them through troubleshooting procedures
• Conduct analysis to detect product malfunctions and maintain internal databases with customer information

Required Qualifications

• Intermediate to advanced knowledge of pool systems and equipment
• Comprehensive knowledge of CRM systems and their functionality
• Experience in the pool industry, preferably in equipment troubleshooting
• Must obtain CPO license within the first 30 days in the position
• Experience using help desk software and computer software programs is preferred