CPO Licensed Aquatics Specialist

Job Summary

A company is looking for an Aquatics Technical Support Specialist II.

Key Responsibilities

• Manage a client portfolio to ensure an exceptional customer experience
• Respond to customer inquiries and guide clients through troubleshooting procedures
• Conduct analysis to detect product malfunctions and maintain internal databases

Required Qualifications

• Intermediate to advanced knowledge of pool systems and equipment
• Comprehensive knowledge of CRM systems and their functionality
• Experience in the pool industry, preferably in equipment troubleshooting
• Must obtain a CPO license within the first 30 days of employment
• Experience using help desk software and remote support tools preferred