CPSGT Licensed Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to join their Customer Experience & Implementations team.

Key Responsibilities

• Serve as the primary frontline point of contact for routine customer inquiries and support
• Accurately document customer interactions and maintain operational consistency in workflows
• Identify recurring issues and contribute to documentation improvements and customer-facing resources

Required Qualifications

• CPSGT/RPSGT or other active sleep credential
• 2+ years of experience in customer support, operations, or healthcare support
• Experience handling high-volume support workflows
• Comfort navigating multiple software systems simultaneously
• Strong organizational skills and ability to prioritize tasks