Creative Account Management Manager

Job Summary

A company is looking for a Manager of Creative Account Management.

Key Responsibilities

• Lead, coach, and develop a team of Creative Account Managers through training and performance evaluations
• Manage client escalations and complex problem resolution while driving a proactive, sales-minded approach
• Partner cross-functionally to improve processes and enhance the overall customer experience

Required Qualifications

• 5+ years of experience managing teams with direct reports
• 5+ years of experience in project management, account management, or sales-driven client roles
• AA, BS/BA degree required
• Strong customer presence with the ability to lead executive-level conversations
• Industry experience preferred