Creative Support Specialist

Job Summary

A company is looking for a Creative Support Specialist, Enterprise.

Key Responsibilities

• Manage customer inquiries across email, chat, and Slack, focusing on complex cases
• Provide technical and creative support to enterprise customers through written communication and calls
• Investigate technical issues and create detailed bug reports to aid engineering efforts

Required Qualifications

• 3-5+ years in customer-facing technical roles (support, solutions engineering, etc.)
• Proven track record handling enterprise customers and complex escalations
• Experience working autonomously with minimal supervision
• Examples of process improvements or systems built in previous roles
• Experience with video editing, content creation, and generative AI tools