Creator Support Associate

Job Summary

A company is looking for an Associate, Creator Support.

Key Responsibilities

• Manage inbound support requests from Creators, ensuring timely and accurate resolution
• Troubleshoot technical issues and escalate complex cases to Product and Engineering
• Document product issues, trends, and user feedback while contributing to support resources

Required Qualifications

• Bachelor's Degree or equivalent experience
• 1-2 years in customer support, product operations, or related roles
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom
• Eagerness to learn new systems like Zendesk, Intercom, or Jira
• A team player with a customer-first mindset