Credit and Collections Associate

Job Summary

Detail-oriented and customer-focused, the remote Credit and Collections Associate will manage customer accounts, evaluate creditworthiness, and ensure timely collection of payments while collaborating with internal teams to reduce credit risk.

Key responsibilities

• Review and process credit-held orders to ensure timely resolution
• Investigate claims and resolve billing issues while maintaining accurate account records
• Negotiate payment arrangements and recommend collection strategies for outstanding balances

Required qualifications

• High school diploma or equivalent required
• Previous experience in collections, accounts receivable, or customer service
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST
• Intermediate Excel skills and proficiency with Outlook; SAP experience is a bonus
• Familiarity with credit, collections, and financial account management practices preferred