Credit Balance Specialist

Job Summary

Resolving credit balances and processing refunds, the full-time Credit Balance Specialist will manage accounts identified through various internal reports and requests while working remotely.

Key responsibilities

• Resolve credit balances through Epic work queues and internal reports, ensuring accurate billing and cash posting
• Research refund requests and provide detailed disputes when refunds are not warranted
• Organize daily tasks to achieve optimal productivity and participate in performance improvement initiatives

Required qualifications

• High school diploma or equivalent
• One year of experience in a healthcare setting
• Knowledge of medical terminology and third-party payors
• Familiarity with collection procedures and coding (ICS-9 and CPT)
• Ability to maintain confidentiality and provide excellent customer service