Credit Balance Specialist

Job Summary

Analyzing credit balances and facilitating account resolution, the full-time remote Credit Balance Specialist will determine the causes of credit balances, process refunds, and ensure compliance with hospital policies while interacting professionally with customers.

Key responsibilities

• Analyze insurance and patient payments to identify causes of credit balances and process necessary refunds
• Utilize software and reporting tools to monitor credit balances and recommend actions for resolution
• Collaborate with cross-functional teams to improve internal processes and ensure accurate account management

Required qualifications

• Minimum of 2 years of experience in reimbursement and/or accounts receivable in a hospital or billing office setting
• Basic knowledge of business office terminology and the full revenue cycle process
• Proficient in Microsoft Office applications and familiarity with AS400
• Ability to maintain confidentiality and prioritize customer issues effectively
• High-speed internet access and a smartphone for Multi-Factor Authentication (MFA)