Credit Resolution Manager

Job Summary

Focusing on credit balance and overpayment recovery, the full-time remote Credit Resolution Manager will supervise claims resolution activities, analyze trends, and implement process improvements while providing training and support to staff.

Key responsibilities

• Analyze system reports to identify credit balance and refund trends, communicating findings effectively
• Implement and improve processes to prevent future credit balances and ensure timely follow-up on refund requests
• Provide staff training and education while holding team members accountable for productivity and quality standards

Required qualifications

• High school diploma or equivalent required
• Minimum 3 years of business office, billing, or AR follow-up experience in a physician's office or medical environment
• Strong understanding of credit balance processes and knowledge of CPT/HCPCS and payer rules
• Proven ability to analyze data and trends, with strong organizational skills
• Experience in Urology or a physician practice environment preferred