Credit Servicing Operations Associate

Job Summary

Supporting the Funding team remotely, the full-time hourly Associate, Credit Servicing Operations will manage accurate contract reviews, timely deal funding, and exception handling while maintaining strong dealer relationships and adhering to underwriting standards.

Key responsibilities

• Ensure contract alignment with approved loan structures and manage the funding process for timely payouts
• Evaluate and grant exceptions within the funding process using underwriting knowledge and judgment
• Conduct follow-up interviews with applicants to resolve discrepancies and provide training support to new associates

Required qualifications

• Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry
• High school diploma or GED equivalent required
• Subject matter expertise in underwriting and credit analyst policies and procedures
• Willingness to learn and adhere to funding compliance standards
• Strong customer service and de-escalation skills