Credit Support Specialist

Job Summary

A company is looking for a Credit Support Specialist to manage delinquent borrower accounts and ensure timely payment resolution.

Key Responsibilities

• Serve as the primary contact for delinquent customers and make daily collection calls for overdue loans
• Monitor loan accounts and schedule delinquent payments while maintaining accurate records of collection efforts
• Provide guidance to customers on loan terms and assist with company audits and assigned projects

Required Qualifications

• 1-3 years of experience in banking, financial services, or a call center/customer service environment
• Knowledge of loan servicing processes and financial regulations is preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Associate or bachelor's degree in finance, business, or a related field is preferred
• Bilingual skills (especially Spanish) are a plus