Crisis Counselor Supervisor

Job Summary

Providing real-time guidance and support to volunteer Crisis Counselors, the part-time Crisis Counselor Supervisor will ensure high-quality care for texters, step into conversations as needed, and lead during high-risk situations, all while working remotely.

Key responsibilities

• Perform active rescues for texters identified at imminent risk
• Monitor volunteer Crisis Counselor conversations for adherence to training and quality support
• Provide real-time feedback and assist in developing safety plans for texters

Required qualifications

• 3+ years of crisis intervention work experience beyond volunteerism
• Ability to work flexible shifts, including weekends, nights, and holidays, up to 12 hours per week
• Reliable high-speed internet connection for remote collaboration