Crisis Hotline Volunteer

Job Summary

Providing compassionate crisis support, the part-time National Sexual Assault Hotline (NSAH) Volunteer will answer online chats from survivors of sexual assault and their loved ones, utilizing crisis intervention best practices while working remotely.

Key responsibilities

• Utilize crisis intervention techniques to support hotline users and provide accurate referrals
• Complete ongoing training and maintain knowledge of RAINN's policies and protocols
• Participate in data collection and session assessments during shifts

Required qualifications

• Tech-savvy with experience in instant messaging and digital communication platforms
• Ability to type at least 35 words per minute
• Experience working with vulnerable populations or in crisis intervention
• Willingness to work a non-traditional schedule, including evenings and weekends
• Resiliently positive attitude with the ability to work both independently and as part of a team