Crisis Intervention Virtual Assistant

Job Summary

A company is looking for a Virtual Assistant - Hotline Crisis Intervention to support their crisis intervention hotline remotely.

Key Responsibilities

• Answer and manage crisis hotline calls, providing immediate support and assistance
• Triage and assess the needs of callers to provide appropriate crisis intervention
• Document all calls and interventions accurately in the EHR system

Required Qualifications

• Bilingual (English/Spanish)
• Courses in psychology, sociology, or related fields are highly preferred
• Must be willing to work night shifts and weekends to support the 24/7 operation
• Experience in a mental health or crisis intervention setting is a plus
• Ability to remain calm and composed in high-stress situations