Crisis Operations Manager

Job Summary

A company is looking for a Senior Manager of Crisis Operations.

Key Responsibilities:

• Lead and manage program operations, including coaching and accountability for Operations Managers
• Oversee daily operations, including staffing, training, and performance management of crisis services programs
• Evaluate program performance, set improvement goals, and implement quality assurance measures

Required Qualifications:

• Master's degree in social work, counseling, psychology, or related field, or 6+ years of relevant experience
• 6+ years of management experience in a crisis care or contact center setting
• License in Clinical Social Work (LiCSW) or similar certification preferred
• Demonstrated knowledge of LGBTQ+ issues and crisis management protocols
• Experience with administrative tasks, including case reviews and quality assurance