Crisis Services Manager

Job Summary

A company is looking for a Manager, Crisis Services.

Key Responsibilities

• Lead and manage a team of Clinical Supervisors for crisis line operations
• Monitor performance trends and prepare operational performance reports
• Collaborate with cross-functional teams to optimize tools and support service delivery

Required Qualifications

• Bachelor's degree in behavioral health, healthcare administration, or related field
• 3+ years of supervisory experience in a contact center or behavioral health setting
• Experience managing performance in high-volume, multi-channel environments
• Background in mental health crisis services preferred
• Fluency in English required; bilingual proficiency is a plus