Crisis Support Assistant Manager

Job Summary

A company is looking for a Staffer/Assistant Shift Manager for the Safe Helpline.

Key Responsibilities

• Provide direct crisis support through calls, chats, and referrals while utilizing crisis intervention best practices
• Supervise and coach hotline staff, providing feedback and ensuring quality service delivery
• Manage data entry and reporting, including maintaining accurate records and completing session assessments

Required Qualifications

• Bachelor's degree in social work, psychology, or a related field, or equivalent experience
• Minimum of 2 years' experience in crisis hotline/intervention or related fields
• At least 2 years' experience in a supervisory role with responsibilities for feedback and task delegation
• Proficiency in Google Workspace applications and basic computer/database skills
• Must be 18 years of age or older and pass background checks