Crisis Support Specialist

Job Summary

Providing immediate support to individuals in emotional distress, the full-time Crisis Support Specialist will respond to crisis calls, texts, and chats, conducting risk assessments and facilitating safety planning in a remote environment.

Key responsibilities

• Screen and assess individuals and families in crisis through calls, chats, or texts, while coordinating with mobile crisis providers and emergency responders as needed
• Complete follow-up calls post-crisis to ensure connections to community resources
• Meet key performance indicators and service standards while participating in training and supervision as assigned

Required qualifications

• High school diploma plus four years of experience in social work, mental health, or a related field, or an associate's degree plus two years of experience
• Ability to provide crisis intervention resources to individuals in emotional distress
• Strong sense of empathy and ability to maintain ethical boundaries in high-stress environments
• Typing skills of at least 40 words per minute
• Willingness to complete over 200 hours of training covering various aspects of crisis intervention and mental health issues