Critical Accounts Program Manager

Job Summary

Managing critical customer situations remotely, the full-time Critical Accounts Program Manager will lead the resolution of high-visibility issues, develop action plans with cross-functional teams, and communicate strategic updates to executive leadership.

Key responsibilities

• Drive progress and resolution of critical customer issues within assigned regions
• Develop and execute comprehensive action plans in collaboration with product development and management teams
• Communicate ongoing status updates to internal and customer audiences, including VP and C-level executives

Required qualifications

• Foundational understanding of AI/ML technologies and experience with AI-driven solutions
• Experience in program or project management of critical issues in a cross-functional environment
• Technical background in security and/or networking, with the ability to communicate at both engineering and executive levels
• Experience in customer-facing sales or services roles focused on resolving complex technical issues
• BA/BS in computer science, engineering, information systems, or equivalent practical experience