Critical Incident Management Lead

Job Summary

A company is looking for a Critical Incident, Change and Problem Lead to drive operational excellence and enhance service reliability.

Key Responsibilities:

• Lead critical incidents to restore services quickly and effectively while ensuring clear communication
• Conduct post-incident reviews to identify root causes and implement preventive measures
• Manage change processes to mitigate risks and ensure smooth transitions

Required Qualifications:

• Strong experience managing incidents, problems, and changes in technology-driven environments
• ITIL certification or equivalent experience in service management
• Knowledge of incident tracking tools and systems
• Experience working in fast-paced, technology-driven environments