Critical Incident Manager

Job Summary

A company is looking for a Critical Incident Manager.

Key Responsibilities:

• Lead and manage response to critical incidents, conducting investigations and incident analysis
• Communicate and coordinate with stakeholders during major incidents, ensuring effective communication and status updates
• Drive evaluations and improvements for incident, problem, and change management strategies

Required Qualifications:

• Minimum 5 years of experience as an Incident Manager in an ITIL-based environment
• Experience in ServiceNow, specifically Incident, Problem, and Change management modules
• Strong documentation skills and ability to communicate effectively with senior leaders and executive leadership
• Experience working in a cloud environment, including cloud services (AWS)
• Experience with ITIL and Agile methodologies, certifications are an asset