Critical Situation Manager

Job Summary

A company is looking for a Critical Situation Leader to manage customer communications during significant outages and escalated cases.

Key Responsibilities

• Manage case escalations and coordinate with various departments to ensure successful resolutions
• Engage in outage communication and define necessary customer-facing messages
• Host regular meetings to review case activity and identify improvement opportunities

Required Qualifications

• Bachelor's degree or related experience
• 5+ years of client services, marketing, or sales experience
• Knowledge of CDK products, software, and internal processes
• Ability to work and influence across all dealership levels
• Availability to work some weekends