CRM Administrator

Job Summary

A company is looking for a CRM Administrator to manage and optimize their CRM system.

Key Responsibilities

• Serve as the core administrator and subject matter expert for Microsoft Dynamics 365, ensuring system health and data integrity
• Establish and enforce best practices for data quality and governance, providing coaching to sales users
• Design and deliver ongoing CRM training and support to enhance user adoption and system utilization

Required Qualifications

• Proven experience administering and optimizing Microsoft Dynamics 365
• Demonstrated success in driving CRM adoption and maintaining data hygiene
• Strong understanding of Sales and Marketing processes and opportunity management
• Experience with CRM data governance and quality standards
• Proven experience with Power BI or similar reporting tools