CRM Administrator

Job Summary

Seeking a remote CRM Administrator, the contract position will manage the evolution of SugarCRM, bridging business stakeholders and technical teams while enhancing user experience and functionality.

Key responsibilities

• Lead the platform evolution of SugarCRM and drive strategic initiatives
• Act as a liaison between business stakeholders and technical teams to ensure effective CRM ecosystem scaling
• Manage product backlogs, user stories, and coordinate cross-functional teams for agile delivery processes

Required qualifications

• 5+ years of experience in CRM Administration or Product Ownership, preferably with SugarCRM
• Proven experience as a Product Owner or Application Lead
• Strong technical background in CRM systems, including configuration, integrations, and workflows
• Experience in managing product backlogs and agile delivery processes
• Ability to translate business requirements into scalable technical solutions