CRM Administrator
Job Summary
To support a growing cybersecurity company, the full-time CRM Administrator will manage the CRM platform's configuration, data integrity, automation, and reporting while ensuring a secure customer portal experience in a remote work environment.
Key responsibilities
- Administer and maintain the CRM system, including user access, data integrity, and reporting dashboards
- Oversee the customer portal, ensuring accurate delivery of product licenses and managing incident workflows
- Safeguard sensitive customer data and implement data security best practices within the CRM and portal environments
Required qualifications
- Hands-on experience administering Salesforce CRM and Experience Cloud
- Experience configuring and maintaining a customer portal
- Strong understanding of data hygiene and database management principles
- Demonstrated knowledge of data security best practices, including access controls and sharing rules
- 2 to 4 years of experience in a CRM administration role within business operations or Customer Success
Complete Job Description
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