CRM Business Initiative Lead
Job Summary
To drive business capabilities across Sales, Service, and Customer Experience, the remote CRM Business Initiative Lead will own and evolve CRM-enabled processes, ensuring they are effective, scalable, and data-driven while partnering with stakeholders to prioritize initiatives and realize measurable value.
Key responsibilities
- Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence
- Lead initiatives from ideation through adoption, defining scope, objectives, and success criteria
- Partner with business leaders to identify opportunities for performance improvement and build business cases
Required qualifications
- Bachelor's degree in Business, Engineering, Information Systems, Analytics, or a related field
- 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, or similar roles
- Strong understanding of CRM processes and customer lifecycle management
- Proven experience owning business processes or capabilities
- Experience leading cross-functional initiatives in complex environments
Complete Job Description
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