CRM Business Systems Analyst

Job Summary

Driving data insights and optimizing business systems, the full-time CRM Business Systems Analyst will manage CRM administration, user support, and data integrity while collaborating with sales and marketing teams to enhance workflows, all within a flexible work environment that allows for remote capabilities and occasional onsite collaboration.

Key responsibilities

• Serve as the primary point of contact for CRM system administration and user support
• Train users on system functionality and develop documentation and training materials
• Maintain accurate CRM data and perform audits to enforce data standards

Required qualifications

• 2-5+ years of experience working with CRM systems and data analysis
• Strong Excel skills, including pivot tables and data visualization
• Experience with reporting, dashboards, and query development
• Bachelor's degree in Information Systems, Business, or a related field (or equivalent experience)
• Detail-oriented with a focus on data accuracy and system integrity