CRM Developer II
Job Summary
Collaborating with business unit partners and IT peers, the full-time remote CRM Developer II will provide technical support for the design, development, implementation, and administration of the company's Zendesk Customer Relationship Management (CRM) solution.
Key responsibilities
- Serve as a technical contributor and administrator for the Zendesk customer support platform
- Provide technical guidance on Zendesk enhancements, integrations, and operational issues
- Design, configure, test, and deploy changes to Zendesk applications and maintain system integrity
Required qualifications
- Bachelor's degree in Computer Science or equivalent technical work experience
- 3-5 years of experience with Zendesk or comparable CRM platforms
- 3-5 years of experience with JavaScript, SQL, and REST API integrations
- Working knowledge of Zendesk Support, Guide, and Talk functionalities
- Demonstrated experience with SDLC concepts and methodologies
Complete Job Description
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