CRM Lead

Job Summary

A company is looking for a CRM Lead to oversee the design, implementation, and integration of Oracle Service Cloud with Genesys Cloud CX.

Key Responsibilities

• Spearhead CRM initiatives and configure Oracle Service Cloud with Genesys Cloud CX
• Act as the primary liaison between business users, technical teams, and vendors
• Drive integration of telephony systems with Oracle Service Cloud and Genesys Cloud CX

Required Qualifications

• Minimum of 5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud
• At least 3 years of hands-on experience with Genesys Cloud CX
• Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)
• Solid understanding of customer service operations and CRM/contact center best practices
• Ability to create detailed functional and technical documentation and manage projects in cross-functional environments