CRM Manager

Job Summary

Managing client relationships and driving acquisition and retention strategies for over 6 direct-to-consumer clients, the full-time CRM Manager will oversee email production, omni-channel strategies, and mentor junior analysts while working in a remote environment.

Key responsibilities

• Manage client relationships and develop best-in-class acquisition and retention strategies across multiple DTC clients
• Oversee the end-to-end email production process, ensuring effective segmentation and deployment
• Analyze reporting data to provide insights and recommendations for optimizing client strategies

Required qualifications

• 2-5 years of email marketing experience in the e-commerce industry
• Hands-on experience using Braze and advanced knowledge of Klaviyo or similar campaign management tools
• Experience in client relationship management and developing marketing assets
• Strong organizational skills and proficiency in Excel, PowerPoint, and Word
• BS/BA Degree in Business, Psychology, Marketing, or a related field is desired