CRM Operations Lead

Job Summary

To support enterprise-level CRM operations, the full-time salaried CRM Operations Lead will manage complex accounts, oversee team development, and drive service innovation in a remote setting.

Key responsibilities

• Lead strategy and delivery for the practice's largest enterprise accounts while owning special projects requiring technical and strategic oversight
• Directly manage and develop CRM Strategists, setting clear expectations and fostering career growth within the team
• Drive the innovation agenda by identifying new service offerings and evaluating emerging tools and methodologies for client demand

Required qualifications

• 6+ years of experience in CRM/lifecycle marketing, including team management in an agency environment
• Proven track record with enterprise-level accounts and complex projects such as migrations and replatforms
• Expertise in Klaviyo, with additional experience in platforms like Braze or Iterable being a strong plus
• Experience in building or scaling new service lines within an agency or consultancy
• Entrepreneurial mindset with a focus on client retention and lifetime value