CRM Product Manager
Job Summary
Owning the performance and optimization of the CRM Client Connection platform, the full-time CRM Product Manager will manage system reliability, enhance CRM adoption, and drive data-driven decision-making while working remotely from the Western US.
Key responsibilities
- Oversee administration, configuration, and continuous improvement of the CRM platform to align with business needs
- Develop performance analytics and reporting, monitoring key performance indicators to identify trends and opportunities
- Standardize CRM workflows and processes across retail operations, supporting cross-functional initiatives
Required qualifications
- 4-8+ years of experience in CRM, marketing operations, retail operations, or customer analytics roles
- Strong experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and querying, including SQL and Excel
- Experience in developing reporting, dashboards, and performance insights
- Demonstrated ability to connect data to business outcomes and drive operational improvements
Complete Job Description
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