CRM Support Specialist

Job Summary

A company is looking for a CRM Support Specialist to join their team.

Key Responsibilities

• Facilitate requirement meetings, document user stories, and perform ongoing system quality assurance
• Support Microsoft Dynamics enhancements and provide recommendations for process improvements
• Act as a primary support resource for CRM operations, ensuring data quality and user training

Required Qualifications and Education

• Bachelor's degree in a relevant field
• Previous business analysis experience, including requirements gathering and documentation
• Experience with QA testing and CRM systems, preferably Microsoft Dynamics
• Familiarity with insurance terminology and concepts
• Experience in the insurance industry is preferred