CRM Systems Lead

Job Summary

To support a fast-growing organization, the fully remote CRM Systems Lead will build and manage the HubSpot Service Hub environment, oversee system administration, and ensure customer data governance across multiple branches.

Key responsibilities

• Own day-to-day system administration, including user management, permissions, and first-line support for branch staff
• Design and build workflows using HubSpot automation, extending functionality with custom-coded actions and webhooks
• Manage agency partners by scoping work, reviewing deliverables, and ensuring quality accountability

Required qualifications

• 3+ years of hands-on HubSpot administration experience, specifically with Service Hub or Sales Hub
• Proven ability to extend HubSpot functionality through custom code and webhooks
• Strong technical understanding of data structure, system architecture, and integration design
• Experience overseeing outside vendors or agency partners, including scoping and quality control
• Ability to support non-technical staff across multiple locations