CRM Technical Director

Job Summary

A company is looking for a Product Success Technical Director-CRM.

Key Responsibilities

• Own and maintain governance standards and documentation for the ServiceNow CRM platform
• Participate in solution design reviews and document integration patterns with adjacent systems
• Design and deliver training programs, track adoption metrics, and facilitate community practice sessions

Required Qualifications

• 10 years of experience administering or configuring ServiceNow with a focus on CSM, SOM, FSM, and Industry Solutions
• Working knowledge of core ServiceNow platform capabilities
• Understanding of CRM business processes including case management and order-to-cash workflows
• Experience with application governance activities such as change control and audit preparation
• Demonstrated experience in delivering platform training and user guides in an enterprise environment