CRM Technical Director

Job Summary

A company is looking for a Product Success Technical Director-CRM.

Key Responsibilities

• Own and maintain governance standards and documentation for the ServiceNow CRM platform
• Participate in solution design reviews and evaluate product enhancement requests
• Design and deliver training programs for CRM end users and track adoption metrics

Required Qualifications

• 10 years of experience administering or configuring ServiceNow with exposure to CSM, SOM, FSM, and Industry Solutions
• Working knowledge of ServiceNow platform capabilities, including Flow Designer and Business Rules
• Understanding of CRM business processes such as case management and order-to-cash
• Experience with application governance activities like change control and audit preparation
• Demonstrated experience delivering platform training and enablement content in an enterprise environment