CRM Technical Specialist

Job Summary

A company is looking for a CRM Technical Specialist to drive their CRM strategy and manage their Dynamics 365 CE environment.

Key Responsibilities

• Design, configure, and customize D365 CE modules to meet organizational objectives
• Serve as the Subject Matter Expert for marketing automation platforms and optimize customer journey workflows
• Act as the primary point of contact for CRM-related inquiries and provide technical support and documentation

Required Qualifications, Training, and Education

• 5+ years of hands-on experience with Dynamics 365 CE implementation and support
• Proficiency in C#, .NET, JavaScript, and SQL for customizations
• Strong knowledge of Dataverse, Power Apps, Power Automate, and Dynamics SDK
• Experience with marketing automation platforms such as dotdigital or HubSpot
• Background in Agile/Scrum delivery methodologies